1. Who We Are
Layer 9 Solutions Ltd is the data controller for personal data collected via layer9esim.com. Contact us at support@layer9solutions.com.
2. What Data We Collect
- Account data: name, email address, billing address collected at checkout via our client portal.
- Transaction data: order details, payment confirmation (we do not store card numbers).
- Usage data: data consumption associated with your eSIM for support and billing purposes.
- Technical data: IP address, browser type, pages visited — collected via server logs.
3. How We Use Your Data
- To fulfil your eSIM order and deliver the QR code.
- To provide customer support.
- To comply with legal obligations.
- To detect and prevent fraud or abuse.
We do not sell your data to third parties. We do not use your data for advertising.
4. Legal Basis (UK GDPR)
- Contract: processing necessary to fulfil your order.
- Legal obligation: financial record-keeping requirements.
- Legitimate interests: fraud prevention and service security.
5. Data Sharing
- eSIM providers: we share order data with our eSIM network partner to provision your eSIM profile.
- Payment processors: your payment is handled by our payment provider under their own privacy policy.
- Roaming partners: network partners may process connection data abroad under appropriate safeguards.
6. Data Retention
- Account and transaction data: 7 years (UK financial record-keeping requirements).
- Usage/connection logs: 12 months.
- Support correspondence: 3 years.
7. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request erasure (where no legal obligation to retain applies).
- Restrict or object to processing.
- Data portability.
To exercise any right, email support@layer9solutions.com. We will respond within 30 days.
8. Cookies
This website uses only essential session cookies required for the client portal to function. No advertising or tracking cookies are used.
9. Security
We use TLS encryption for all data in transit. Access to personal data is restricted to authorised personnel only.
10. Complaints
If you believe we have handled your data incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Changes
We may update this policy from time to time. The latest version is always available at this page.
© 2025 Layer 9 Solutions Ltd. All rights reserved.